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About

About us

After travelling to South Africa before we had our first son William, we were keen to return after he was born, but discovered that little information was available in regards to which hotels not only provided good facilities for families, but would even allow us to stay now we had a child! This inspired us to set up Bushbaby Travel, to offer parents wishing to visit Africa and the Indian Ocean, a personalised and informed service leading to the creation of an imaginative, tailor-made holiday.

Since our launch many couples, including Honeymooners have also been attracted by our high levels of service offered for competitive rates and we are now delighted to expand our programme across the World.

Expert Knowledge

The dedicated team have visited every property (with the exception of a few hotels which have been visited by our trusted representatives) so that we can be confident we will be booking you into the best hotel or lodge to meet your unique needs.

Personal Service

We are a small, focused company, passionate about our destinations and enthusiastic about encouraging others to experience these stunning countries. We can provide all the guidance and advice you need to be confident about traveling with or without children and if we can’t answer a question, we will know who can!

Our partners within our destinations, who will meet you upon your arrival and will be on hand 24 hours a day during your stay, also strive to offer the same level of support. This will ensure a seamless, personal service from the moment you contact us, until the moment you arrive home.

Total Security

Whilst we may be offering a personalised service, our company is established and run in an extremely professional manner.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you
will be supplied with an ATOL Certificate. Please ask for it and check to ensure
that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more
information about financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate"

Further, in compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:
• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website (subject to the terms of the insurance policy), for:
• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
Customers’ prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

Download a copy our our certificate by clicking on the topp logo below.

Responsible Tourism

We are proud to have achieved a ‘four star award’, from AITO (this is not the highest level possible) in recognition of our Responsible Tourism efforts in the office and abroad.

Please see Responsible Tourism for full information about our committment and how you can also contribute.

AITO Quality Charter

We are proud to be members of AITO, the Association of Independent Tour Operators and as such subscribe to their Quality Charter, detailed below:

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES AND WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.